Warranty Details

ENAMELLED CAST IRON

Enamelled Cast Iron Limited Lifetime Warranty – Le Creuset Canada Inc.

Le Creuset cookware is warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this Limited Lifetime Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only.

This warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the cookware instructions provided with the utensil. This warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the utensil, the cost for transportation of the utensil to get warranty service, loss of time, loss of use, or other consequential or incidental damages.

This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This Limited Lifetime Warranty begins on the date of purchase and lasts as long as a covered consumer owns the utensil.

This Limited Lifetime Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.

This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.


STAINLESS STEEL

Stainless Steel products Limited Lifetime Warranty – Le Creuset Canada Inc.

The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Defective cookware will be replaced free of charge with a similar product, or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan. This also includes the non-stick coating.

Consequential damage is expressly excluded from this warranty.

This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada.

This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.


FORGED NON-STICK

Forged Non-Stick Limited Lifetime Warranty – Le Creuset Canada Inc.

Le Creuset Forged Non-stick cookware is warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this Limited Lifetime Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only. Please note that in the case of a set, only the faulty item will be replaced.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Scratches from knives and sharp utensils, or stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan.

Consequential damage is expressly excluded from this warranty.

This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This Limited Lifetime Warranty begins on the date of purchase and lasts as long as a covered consumer owns the utensil.

This Limited Lifetime Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada.

This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.


KETTLES AND STOCKPOTS

Kettles and Stockpots Limited 5-year Warranty – Le Creuset Canada Inc.

Le Creuset enamel on steel cookware is warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this 5-Year Limited Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only. Please note that in the case of a set, only the faulty item will be replaced.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Scratches from knives and sharp utensils, or stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan.

Consequential damage is expressly excluded from this warranty.

This 5-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This 5-Year Limited Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).

Defective cookware will be replaced free of charge or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.

This 5-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 5-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 5-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.


STONEWARE

Stoneware Products Limited 5-year Warranty – Le Creuset Canada Inc.

The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. Defective cookware will be replaced free of charge or replaced by a similar product or one of equivalent value if the original product is no longer in production. Replacement with the same colour cannot be guaranteed.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan. Consequential damage is expressly excluded from this warranty.

The warranty begins on the date of purchase by the original owner, whether a self-purchase or received as a gift.

This 5-Year Limited Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).

This 5-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 5-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 5-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.


UTENSILS AND ACCESSORIES

Silicone Products Limited 5-Year Warranty – Le Creuset Canada Inc.

The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the original product is no longer in production. Replacement with the same colour cannot be guaranteed.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Scratches, stains, discolouration, corrosion or damage from overheating.

Consequential damage is expressly excluded from this warranty.

This 5-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.
Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.
This 5-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 5-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 5-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

– Your name, delivery address, phone number
– The approximate age of the cookware
– Where the cookware was purchased
– How and when the damage began
– Pertinent use and care details
– Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.

Revolution® Stainless Steel Tools Limited Lifetime Warranty – Le Creuset Canada Inc.

The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Defective cookware will be replaced free of charge or replaced by a similar product or one of equivalent value if the original product is no longer in production.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Scratches, stains, discolouration, corrosion or damage from overheating.

Consequential damage is expressly excluded from this warranty.

This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.
Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.
This 5-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 5-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 5-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

– Your name, delivery address, phone number
– The approximate age of the cookware
– Where the cookware was purchased
– How and when the damage began
– Pertinent use and care details
– Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.


CORKSCREWS AND WINE ACCESSORIES

Wine Tools: Lever Models 10-year Limited Warranty – Le Creuset Canada Inc.

The Le Creuset warranty covers the lever model for ten years from the date of purchase against defects in materials and workmanship.

This warranty does not cover normal wear and tear, maintenance, or the consequences of abuse or commercial use (e.g., in a restaurant or bar).

This 10-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.

This 10-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 10-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 10-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

– Your name, delivery address, phone number
– The approximate age of the cookware
– Where the cookware was purchased
– How and when the damage began
– Pertinent use and care details
– Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.

Metal Corkscrews and Wine Accessories 10-year Limited Warranty – Le Creuset Canada Inc.

The Le Creuset warranty covers metal corkscrews and wine accessories for ten years from the date of purchase against defects in materials and workmanship.

This warranty does not cover normal wear and tear, maintenance, or the consequences of abuse or commercial use (e.g., in a restaurant or bar).

This 10-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.

This 10-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 10-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 10-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

– Your name, delivery address, phone number
– The approximate age of the cookware
– Where the cookware was purchased
– How and when the damage began
– Pertinent use and care details
– Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.

Non-Metal Corkscrews and Wine Accessories 5-year Limited Warranty – Le Creuset Canada Inc.

The Le Creuset warranty covers non-metal corkscrews and wine Accessories for five years from the date of purchase against defects in materials and workmanship.

This warranty does not cover normal wear and tear, maintenance, or the consequences of abuse or commercial use (e.g., in a restaurant or bar).

This 5-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.

This 5-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 5-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 5-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

– Your name, delivery address, phone number
– The approximate age of the cookware
– Where the cookware was purchased
– How and when the damage began
– Pertinent use and care details
– Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.


SALT & PEPPER MILLS

Salt & Pepper Mills 10-year Limited Warranty – Le Creuset Canada Inc.

The Le Creuset warranty covers the salt mills and pepper mills (11 cm and 20 cm) for ten years from the date of purchase against defects in materials and workmanship.

This warranty does not cover normal wear and tear, maintenance, or the consequences of abuse or commercial use (e.g., in a restaurant or bar).

This 10-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.

Defective mills will be replaced free of charge or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.

This 10-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 10-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 10-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Certain exceptions may apply and Le Creuset Canada reserves the right to request damaged product to be returned at the consumer’s costs. This is on a case by case basis.


KNIVES

Knives 2-year Limited Warranty – Le Creuset Canada Inc.

Le Creuset Knives are warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this 2-year Limited Warranty to apply, you must follow the care and use instructions. This warranty covers normal household use only.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Stains, discolouration or corrosion is expressly excluded from this warranty.

This 2-Year Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This 2-Year Limited Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).

Defective knives will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada.

This 2-Year Limited Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This 2-Year Limited Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this 2-Year Limited Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.


NON-STICK METAL BAKEWARE

Non-Stick Metal Bakeware Limited Lifetime Warranty – Le Creuset Canada Inc.

Le Creuset Metal Bakeware is warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this Limited Lifetime Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only.

Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

Scratches from knives and sharp utensils, or stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan.

Consequential damage is expressly excluded from this warranty.

This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

This Limited Lifetime Warranty begins on the date of purchase and lasts as long as a covered consumer owns the utensil.

This Limited Lifetime Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).

Defective bakeware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada.

This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at cservicecanada@lecreuset.com

To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.

Please include the following information:

  • Your name, delivery address, phone number
  • The approximate age of the cookware
  • Where the cookware was purchased
  • How and when the damage began
  • Pertinent use and care details
  • Photos of damaged cookware

Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.