Stainless Steel products Limited Lifetime Warranty – Le Creuset Canada Inc.
The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
Defective cookware will be replaced free of charge with a similar product, or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan. This also includes the non-stick coating.
Consequential damage is expressly excluded from this warranty.
This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory.
Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada.
This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at firstname.lastname@example.org
To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.
Please include the following information:
- Your name, delivery address, phone number
- The approximate age of the cookware
- Where the cookware was purchased
- How and when the damage began
- Pertinent use and care details
- Photos of damaged cookware
Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.
STAINLESS STEEL COOKWARE
Cooking with Stainless Steel
Le Creuset Stainless Steel cookware features a commercial grade three layered construction – a full aluminum core sandwiched between two layers of premium-quality stainless steel. The heat-responsive aluminum core extends up the sides of the pan to provide even heat distribution and to eliminate scorching and hot spots. A magnetized stainless steel exterior ensures compatibility with all cooktops, including induction. Le Creuset Stainless Steel cookware is oven-proof to 500°F / 260°C.
Stainless Steel cookware is dishwasher safe.
Le Creuset Stainless Steel cookware products are covered by a Limited Lifetime Warranty.
Every piece of cookware is manually inspected several times during manufacture to ensure the strictest quality standards are maintained.
Remove all packaging and labels. Wash the pan in hot, soapy water, then rinse and dry thoroughly. Your pan is now ready to be used and does not require any further preparation.
When frying in an uncoated pan, season the food only after searing on the hot surface. Turn food only when the surface has seared and is easily released. Reduce the temperature after searing.
Le Creuset Stainless Steel cookware is oven-proof to 500°F / 260°C. It can be used in all types of conventional ovens, and fry pans may be used under the broiler.
Do not preheat a pan on high and then lower the heat for cooking. The material will not cool quickly, and if overheated, may cause food to burn or stick. Never heat an empty pan.
Always use a burner that is similar in size to the base of the pan.
For stirring comfort and surface protection, Le Creuset silicone tools are recommended. Wooden or heat-resistant plastic tools may also be used. Metal tools, spoons or balloon whisks may only be used with care and should not be scraped over the surface. Do not knock these on the top rim of the pan. Hand-held electric or battery-operated beaters should not be used. Their blades will damage the enamel.
Saucepans and casseroles have capacity markings on the pan’s interior, allowing for quick and convenient reference.
All Stainless Steel products feature a precision pouring rim, which prevents spills and drips when pouring liquids directly from the pan.
Large assist handles are designed for safe and comfortable portability, even while wearing oven mitts.
Hollow, cast stainless steel handles are ergonomic and will remain cool to the touch when used on the stovetop.
Do not store raw, marinating or cooked foods in the pans. The ingredients may damage the surface.
Cleaning and care
Always cool a hot pan completely before washing. Remember to dry it thoroughly before storing. Never plunge a hot pan into cold water. While the Le Creuset Stainless Steel is designed to be durable, thermal shock can still occur and may result in a warped base.
If there are food residues, fill the pan with warm water and let soak until the residues release easily. Nylon or soft abrasive pads or brushes can be used to remove stubborn residue. Do not use metallic pads or harsh cleaning agents, as these will damage the surface. A proprietary stainless steel cleaner can be used to remove hard water lime scale and other marks. It can also be used to condition, polish and protect the inner and outer surfaces. If you notice a slight discolouration on your pans after cleaning them in a dishwasher, try a different detergent.
Never store pans while they are still damp; store them in a dry cupboard away from steam.