Forged Non-Stick Limited Lifetime Warranty – Le Creuset Canada Inc.
Le Creuset Forged Non-stick cookware is warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this Limited Lifetime Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only. Please note that in the case of a set, only the faulty item will be replaced.
Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
Scratches from knives and sharp utensils, or stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pan.
Consequential damage is expressly excluded from this warranty.
This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
This Limited Lifetime Warranty begins on the date of purchase and lasts as long as a covered consumer owns the utensil.
This Limited Lifetime Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).
Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada.
This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at firstname.lastname@example.org
To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.
Please include the following information:
- Your name, delivery address, phone number
- The approximate age of the cookware
- Where the cookware was purchased
- How and when the damage began
- Pertinent use and care details
- Photos of damaged cookware
Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.
Cooking with Forged Non-Stick
Remove all packaging and labels. Wash the pan in hot, soapy water. Rinse and dry thoroughly.
Condition the interior non-stick cooking surface by rubbing a film of vegetable or corn oil over the entire cooking surface with a paper towel. Rinse the pan with hot water and dry thoroughly. The pan is now ready for use.
Occasional re-conditioning will help protect the surface and promote a longer life. Do not condition the black exterior.
Remove all packaging and labels. Wash the pan in hot, soapy water, then rinse and dry thoroughly. Your pan is now ready to be used and does not require any further preparation.
When frying in an uncoated pan, season the food only after searing on the hot surface. Turn food only when the surface has seared and is easily released. Reduce the temperature after searing.
Use medium and low heat settings for the majority of cooking on all heat sources, and allow the pan to heat gradually and evenly.
When searing meat, poultry or fish, a medium high heat can be used initially, but once the pan is hot and the food added, the heat should be lowered.
The pan should never be used on the highest heat setting for either preheating or cooking. Excessive surface temperatures will damage the non-stick cooking surface. See section on details of misuse.
Always use a stovetop burner that is similar in size to the base of the pan. Gas flames must always be confined to the base area and never extend up the sidewalls of the pan.
On any glass-topped stove always lift the pan to move it. Never slide the pan, as this may cause damage to the stovetop or the base of the pan.
The maximum safe temperature for oven use is 500°F / 260°C. When used under a hot broiler there should be a minimum distance of two inches (5cm) between the heat source and the top rim of the pan.
Le Creuset Silicone Tools are recommended. You can also use wooden or heat-resistant plastic tools.
Metal tools, spoons or balloon whisks may be used with care, but should not be used harshly or scraped over the non-stick surface. Do not knock these on the top rim of the pan. Knives or other utensils with sharp edges should never be used to cut foods on the non-stick surface. Hand-held electric or battery-operated beaters should not be used on the non-stick surface.
Always use an oven mitt or silicone Cool Tool™ when handling a hot pan during and after cooking.
Add a little oil or fat to the cooking surface before heating begins. This will improve the flavor and browning of foods. At no time should the oil or fat become hot enough to smoke. If this occurs, cool the pan before proceeding. For fat-free cooking, preheat the pan on a medium heat setting for approximately two minutes before adding the food.
Do not leave the pan unattended during this time or allow the dry non-stick surface to overheat, as permanent damage may occur.
Do not store raw, marinating or cooked foods in the pans. The ingredients may damage the surface.
Cool the pan for a few minutes before cleaning. Do not plunge a hot pan into cold water.
Only recommended non-stick cleaning pads should be used on the non-stick surfaces. Do not use any metal or abrasive pads or abrasive cleaning agents on any of the surfaces.
The pan is dishwasher-safe, but washing by hand is recommended. Simply wash with hot, soapy water, and rinse and dry thoroughly. If the pan is regularly washed in the dishwasher some darkening of the rivets and outer ring of the base may occur, or a powdery white deposit may form. This is normal and will not affect the performance of the pan. The surface dulling or white deposits can be removed by carefully cleaning the affected areas with a gentle nylon pad and detergent. After cleaning, rinse and dry thoroughly.
Each time the pan is cleaned in the dishwasher, the cooking surface should be re-conditioned with vegetable or corn oil before the next use.
Add another dimension to cooking with a Le Creuset Forged Non-stick pan by using a Le Creuset heat-resistant glass lid. The tempered glass lid allows you to check the recipe without disturbing the cooking progress or temperature. It retains moisture and flavor and converts the pan to one for poaching, braising or casseroling. The lids are oven-safe up to 425°F/220°C.
The Le Creuset Limited Lifetime Warranty does not cover damage to the non-stick surface caused by overheating or scratching.
Overheating: Damage from overheating during cooking is instantly recognizable. The non-stick surface becomes discoloured, and in severe cases will blister or peel away from the pan.
Scratching: Score marks or severe scratching caused by heavy use of metal tools is not covered by the warranty. Such damage is permanent and will result in a reduction of the non-stick release performance.