ENAMELLED CAST IRON
Enamelled Cast Iron Limited Lifetime Warranty – Le Creuset Canada Inc.
Le Creuset cookware is warranted to you by Le Creuset Canada Inc. to be free from defects in material and workmanship at the time of its purchase. For this Limited Lifetime Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only.
This warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the cookware instructions provided with the utensil. This warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the utensil, the cost for transportation of the utensil to get warranty service, loss of time, loss of use, or other consequential or incidental damages.
This Limited Lifetime Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
This Limited Lifetime Warranty begins on the date of purchase and lasts as long as a covered consumer owns the utensil.
This Limited Lifetime Warranty does not extend any implied warranty provided by any provincial or territorial law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from province and or territory. (Some provinces and or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).
Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production, upon return of the damaged piece to Le Creuset Canada. Replacement with the same colour cannot be guaranteed.
This Limited Lifetime Warranty is made solely by Le Creuset Canada Inc., and no other person or entity. This Limited Lifetime Warranty is the only express warranty provided for the utensil. For help and advice, call the toll-free helpline: 1-866-666-6162 or email us at email@example.com
To make a claim under this Limited Lifetime Warranty, you must contact our consumer service department by phone or email.
Please include the following information:
- Your name, delivery address, phone number
- The approximate age of the cookware
- Where the cookware was purchased
- How and when the damage began
- Pertinent use and care details
- Photos of damaged cookware
Once you have received your authorization number, we will supply you with the mailing address where your damaged product will be received. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turnaround time on returns is between 2-4 weeks after receipt of item.