CAST IRON LIFETIME LIMITED WARRANTY
LE CREUSET CANADA INC.
What does this warranty cover?
Le Creuset cookware is warranted to you by Le Creuset Canada, Inc., to be free from defects in material and workmanship at the time of its purchase. For this Lifetime Limited Warranty to apply, you must follow the care and use instructions provided with the utensil.
What does this warranty not cover?
This warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, normal wear and tear, overheating, or any use not in accordance with the cookware instructions provided with the utensil. This warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the utensil, the cost for transportation of the utensil to get warranty service, loss of time, loss of use, or other consequential or incidental damages.
Who is covered by this warranty?
This Lifetime Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil. (This warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
How long does this warranty last?
This Lifetime Limited Warranty extends from date of purchase and for as long as a covered consumer owns the utensil.
How does state law apply to this warranty?
This Lifetime Limited Warranty does not extend any implied warranty provided by any state law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you)
What will we do?
Defective cookware will be repaired or replaced, free of charge, or replaced by a similar product or one of equivalent value if the utensil is no longer in production. Replacement with the same colour of cookware cannot be guaranteed.
How do you get service?
To make a claim under this Lifetime Limited Warranty, you must call our helpline at 1 866 666 6162 or email us at firstname.lastname@example.org to obtain a return authorization number PRIOR to mailing your cookware to us.
Once you have received your authorization number, we will supply you with the address. You are welcome to send your returns by Canada Post or the courier service of your choice. Returns shipped “collect” or COD will not be accepted. We recommend using a trackable means to return your cookware as Le Creuset Canada is not responsible for damages, lost or stolen merchandise. Be advised the normal turn around time on returns is between 2-4 weeks after receipt of item.
Please include the following information with your product returns:
- Your name, delivery address, phone number
- The approximate age of the cookware
- Where the cookware was purchased
- How and when the damage began
- Pertinent use and care details
This Lifetime Limited Warranty is made solely by LE CREUSET CANADA, INC., and no other person or entity. This Lifetime Limited Warranty is the only express warranty provided for the utensil. We want you to get the very best from your new Le Creuset® utensil.
For help and advice, dial the following toll free helpline:
or e-mail us at:
* The lifetime limited warranty does not apply to cookware products with a non-stick coating, non-cast iron pieces and accessories.